ID Vault Customer Support

Premier Edition/USB Version - Latest Support News

Free Edition Customers - go to www.idvault.com/support/freeedition

iPhone Customers - go to http://www.idvault.com/support/iphone/v001/general.html

1. ID Vault-branded device not seen after installing Windows 7 - see FAQs, Keywords: "Windows 7," or "7."

2. Browser issues/settings/compatibility - see FAQs, Keywords: "browser," "settings," "firefox," "requirements," etc.

3. Billing and Subscription issues - see FAQs, Keywords: "cancel," "refund," "billing," "renew," etc.

4. Uninstall/Install/Downloads - see FAQs, Keywords: "uninstall," "install," "remove," etc.

5. AOL/ID Vault trial subscribers - see FAQs, Keywords: "aol"

6. Errors – see FAQs – “Download Error,” “Error Messages,” “IPC,” and “Firewall.”

7. "Other" accounts not being added to the ID Vault list - see FAQs, Keywords, "account isn't being added."

8. The *New* Portable Edition - see FAQs, Type Of Question: "Portable Edition."

Check FAQs for further information.

Tip #1 - Don't forget to Backup (Print) your log-on/password information, and keep it somewhere safe - see FAQs keyword: "backup," or "print."

Tip #2 - Set your Internet Options control panel - Browser History Settings to "Every time I visit the webpage." see FAQs keyword: "browser settings."

Current Versions: Premier, Portable, Free Editions - v.5.7 / ID Vault Hardware Device - v.3.4

 

Current Software Versions: v.3.4 (USB device), v.5.6 (software-only version) - go to the ID Vault icon in your system tray and choose Support and Check For Updates to install the current version, or click on the links below to download a standalone installer.

Search our list of customer
questions and detailed solutions

Click Here

  

Create and view Support Requests,
chat live with ID Vault Technical
Support and update your profile.

Click Here

Important software updates and documentation:

First, find which ID Vault you own: USB token owners, click the left button. All others, click the right.

 

Your satisfaction matters to us. If you have a suggestion about how we may improve our product or our support, or if you didn't find the answer to your question in our FAQs, please let us know by sending an email to feedback@idvault.com. You will not receive a response to a mail sent to this mailbox To request support, choose the "Create a Support Request" option from the ID Vault menu on your computer, or click on the "Request Support" link above to create a support account and/or create a support request.